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Privacy, Shipping & Returns

Privacy

Educational Library Furniture ‘ELF’ only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Shipping

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

All orders to UK Mainland are inclusive of shipping, however, Scotland is excluded. If you are based in Scotland, upon receipt of your order we will contact you to advise on shipping costs. ELF retain the right to change shipping costs without prior notice.

You will receive a Shipment Confirmation email once your order has shipped.

Why ELF is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

For any further information, please contact us at admin@educationallibraryfurniture.com

Returns

All orders are custom made to order and so ELF do not allow for refunds or exchanges. If your product is faulty not by way of shipping damage, for example, a castor is broken, ELF will exchange the faulty product(s) as necessary. ELF do not accept returns for reasons such as but not limited too; wrong colour(s), wrong products, size issues. Damage due to wear and tear/use will not be deemed as reason for ELF to accept return of an item.

For any further information, please contact us at admin@educationallibraryfurniture.com